Postage and Delivery
How long does it take to process orders?
• Online and phone orders will normally be dispatched within 3 business days.
• Post/Email/Faxed orders will be dispatched within 5 business days after validation of payment.
What are the delivery timescales within Australia?
• We aim to have your order to you within 7 business days after despatch for Standard delivery and within 2 business days for Express delivery. It may take a little longer if you live in a remote area.
• It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.
• Post/Email/Faxed orders will be dispatched within 5 business days after validation of payment. If you send a cheque as means of payment your order will dispatched after the clearance of the cheque by our finance team.
What are the delivery costs?
• Standard Delivery within Australia, is calculated as 15% of the value of goods, (minimum $10.00 - maximum $25.00)
• There are no freight or handling charges for Unwrapped Cards.
• Australia-wide Express delivery is available at a fixed $35.
How do I qualify for Free Delivery within Australia?
• If you spend more than $100 online we will pay for your standard shipping (not Express) within Australia. This amount will be automatically discounted when you checkout.
• *Please note Unwrapped, Trailwalker chocolate, Gift Vouchers and Furniture do not count towards your $100 shipping goods cost.
Who will deliver my order?
• Your order will be dispatched by either Australia Post or Toll Logistics, depending on your location, weight and size of the order, and freight costs.
Can I 'send to a friend'?
• Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.
• Just choose the delivery address option during your Checkout ensuring that the destination address details are correct, as re-direction fees will apply.
• If you are sending a gift to a friend please use your address details for the billing address so that we can make sure that the receipt is sent to you and not your friend.
What If Your Address Is Unattended At The Time Of Delivery?
• All Oxfam orders are sent with "an authority to leave" unless otherwise requested and we can't accept responsibility for orders left unattended. If you would like to sign for your goods please let us know by leaving a comment in the Order Comment field during the checkout process (step 6).
*Please note that we currently only ship to these countries outside of Australia - New Zealand, USA & UK.
• Standard delivery timescales specified above do not apply to international deliveries.
• Standard International shipping is calculated as 20% of the value of goods. A minimum charge of $40.00 and a maximum charge of $100.00 is applicable to an International delivery address.*Please see exceptions below:
• For delivery to New Zealand, (minimum $30.00 - maximum $50.00)
• For delivery to USA, (minimum $60.00 - maximum $100.00)
• For delivery to UK, (minimum $50.00 - maximum $100.00)
• There are no postage and handling charges for Unwrapped Cards
• Sorry, Food & Drink items cannot be delivered overseas
• You can email us about international delivery on firstname.lastname@example.org.
• Please note for International orders our freight charges should be used as a guide only. If your order is above 2Kg there may be an additional shipping charge. If an additional delivery cost is applicable we will contact you prior to shipment.
• We do not unfortunately offer order tracking on International orders. Therefore if an order is lost in transit we will not be in a position to refund the cost of the order.
Free Shipping On Orders Over $100
*Spend $100 or more online and your free standard shipping will be automatically applied.
• The Free Shipping offer is limited to standard delivery only and excludes Express shipping. It also excludes Furniture, Trailwalker and Unwrapped Cards and is only valid online for orders with a shipping destination within Australia.