Postage and Delivery
How long does it take to process orders?
• Online and phone orders will normally be dispatched within 3 business days.
• Post/Email/Faxed orders will be dispatched within 5 business days after validation of payment.
What are the delivery timescales within Australia?
• We aim to have your order to you within 7 business days after despatch for Standard delivery and within 2 business days for Express delivery. It may take a little longer if you live in a remote area.
• It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.
• Post/Email/Faxed orders will be dispatched within 5 business days after validation of payment. If you send a cheque as means of payment your order will dispatched after the clearance of the cheque by our finance team.
What are the delivery costs?
• Standard Delivery within Australia, is calculated as 15% of the value of goods, (minimum $10.00 - maximum $25.00)
• There are no freight or handling charges for Unwrapped Cards.
• Australia-wide Express delivery is available at a fixed $35.
How do I qualify for Free Delivery within Australia?
• If you spend more than $200 online we will pay for your standard shipping (not Express) within Australia. This amount will be automatically discounted when you checkout.
• *Please note Unwrapped, Trailwalker chocolate, Gift Vouchers and Furniture do not count towards your $200 shipping goods cost.
Who will deliver my order?
• Your order will be dispatched by either Australia Post or Toll Logistics, depending on your location, weight and size of the order, and freight costs.
Can I 'send to a friend'?
• Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.
• Just choose the delivery address option during your Checkout ensuring that the destination address details are correct, as re-direction fees will apply.
• If you are sending a gift to a friend please use your address details for the billing address so that we can make sure that the receipt is sent to you and not your friend.
• Standard delivery timescales specified above do not apply to international deliveries.
• Standard International shipping is calculated as 20% of the value of goods. A minimum charge of $40.00 and a maximum charge of $100.00 is applicable to an International delivery address.*Please see exceptions below:
• For delivery to New Zealand, (minimum $30.00 - maximum $50.00)
• For delivery to USA, (minimum $60.00 - maximum $100.00)
• For delivery to UK, (minimum $50.00 - maximum $100.00)
• There are no postage and handling charges for Unwrapped Cards
• Sorry, Food & Drink items cannot be delivered overseas
• You can email us about international delivery on firstname.lastname@example.org.
• Please note for International orders our freight charges should be used as a guide only. If your order is above 2Kg there may be an additional shipping charge. If an additional delivery cost is applicable we will contact you prior to shipment.
• We do not unfortunately offer order tracking on International orders. Therefore if an order is lost in transit we will not be in a position to refund the cost of the order.