Silence works with people with hearing, visual and physical impairments, training them in computer data entry, hardware assembly and various handcrafts. In Silence's Calcutta unit, 67 out of 82 employees have disabilities and all receive regular salary, medical and providence fund benefits, which they would not receive otherwise. In 2002, Silence received the Helen Keller Award from the Indian National Council for Promotion of Employment for Disabled People, which praised Silence for combining smart business sense with a social commitment to deliver a remarkable model of economic and social rehabilitation.
The group is highly skilled in candle making, producing a wide variety of candles in different colours, interesting shapes and features such as cinnamon inlays. The group also produces hand-carved wooden products such as incense holders and home wares.